People in the National Disability Insurance Scheme deserve to know that the providers they choose will deliver safe and high-quality support. 

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Expanding enrolment is essential to giving the National Disability Insurance Agency and the NDIS Quality and Safeguards Commission the data they need to improve quality and safety, strike off dodgy providers, and track spending. 

But the benefits to safety, quality, and transparency of extra regulation must be balanced against the costs. For many people in the scheme, the costs of registration outweigh the benefits. 

If the registration process is too difficult then providers will waste time on administration that could be spent delivering high-quality services. Worse, the cost of registration can act as a barrier to entry for new providers, reducing competition, threatening the viability of services working with small margins, and increasing the cost of the NDIS. 

The current system for registration has not got the balance right. It needs an overhaul – and ultimately, the whole regulatory system needs reform.

Sam Bennett

Disability Program Director
Dr Sam Bennett joined the Grattan Institute as its inaugural Disability Program Director in September 2023. Sam has worked on disability, aged care, and health reforms at a national level for over fifteen years. In his previous role, he led the Policy, Advice and Research Division of the National Disability Insurance Agency, where he shaped and delivered national policy, and implemented the Agency’s Research Strategy.

Hannah Orban

Hannah Orban is an Associate in Grattan’s Disability Program. Hannah advocates for the equality of people with disability through evidence-based public policy that is led by the disability community. She brings her experience as a sibling to people with disabilities to her work, as well as her professional experience in the government and non-profit sectors.